One&Only Portonovi Booking Terms

Rates

All room rates and fees are in Euro (EUR) and include 15% VAT and service charge on accommodation.

Room Rates exclude Residential Tax of EUR 1 per night for guests aged 18 years and older, EUR 0.50 per night for guests aged 12 years to 18 years. Residential Tax does not apply for children under the age of 12 years. Residential Tax per night will be charged upon guest check-out.

Rates, inclusions, and room occupancies are as stated in your confirmation and rates may be subject to change at any time without notice.

Payment guarantee policy

A reservation will be deemed confirmed after processing of all deposits and payments according to the below terms. The resort reserves the right to release bookings without prior notice if full payment is not received on time.

Confirmation is also subject to receiving all guest names, particularly for multiple room bookings.

Payment is accepted by credit card or bank transfer. An online payment link is available for secure credit card payments and the card utilised for this (and all online bookings) must also be presented by the card holder upon check-in, accompanied by passport or ID verification.

In addition, other Deposit and Payment terms apply and this includes:
 
2026 YEAR
One-night refundable deposit is required at the time of the booking for Suite One & Villas, throughout the year.
One-night refundable deposit is required at the time of the booking for Family Rooms and Suites, for stays from 22 May 2026 to 19 September 2026.
20% refundable deposit is required at the time of the booking for stays of 15 nights and more.

For travel from 9 January 2026 to 02 April 2026 & 25 October 2026 to 29 December 2026 & 3 January 2027 to 08 January 2027

  • Full and final payment is required no later than 7 days prior to arrival.

For travel from 03 April 2026 to 21 May 2026 & 20 September 2026 to 24 October 2026 & 30 December 2026 to 2 January 2027

  • Full and final payment is required no later than 14 days prior to arrival.
  • New Year's Eve Gala Dinner (31 December 2026) is mandatory.

For travel from 22 May 2026 to 18 June 2026 & 30 August 2026 to 19 September 2026

  • Full and final payment is required no later than 21 days prior to arrival.

For travel from 19 June 2026 to 29 August 2026

  • Full and final payment is required no later than 30 days prior to arrival.

Cancellation policy

f you are unable to travel (or utilise the accommodation and services previously confirmed), cancellation fees may apply. 

A change in the length of stay or dates of your reservation is subject to availability and may result in a rate change. A revision made to a booking may also constitute a cancellation. In case of shortened length of stay, the cancellation policy will apply for the cancelled nights. If a booking deposit must be refunded, please note that any credit card surcharge or currency fluctuation is unable to be refunded.

Cancellation, early departure, and no-show fees incurred are the sole responsibility of the client and will be charged accordingly as follows:
 
2026 YEAR
For travel from 9 January 2026 to 02 April 2026 & 25 October 2026 to 29 December 2026 & 3 January 2027 to 08 January 2027

  • 7 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 7 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 03 April 2026 to 21 May 2026 & 20 September 2026 to 24 October 2026 & 30 December 2026 to 2 January 2027

  • 14 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 14 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 22 May 2026 to 18 June 2026 & 30 August 2026 to 19 September 2026

  • 21 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 21 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

For travel from 19 June 2026 to 29 August 2026

  • 30 days or less prior to arrival, will incur a fee of 100% of total room charges.
  • Reservations made within 30 days of arrival require full payment within 24 hours and will incur a fee of 100% of the total room charges.

Early Departures or No-Shows
A fee equivalent to 100% per night plus taxes for early departures applies. In the event of a no-show (i.e. if you neither use nor cancel your reservation), a fee equivalent to the value of the entire stay will be incurred. Early departures or cancellations due to inclement weather are fully chargeable.

Travel Insurance
One&Only Portonovi reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances. It is recommended to purchase adequate travel insurance prior to confirmation and acceptance of terms, conditions and cancellation policy.

Additional guests and children surcharges

Subject to the maximum occupancy applicable by room, the following applies for additional guests:

2026 YEAR
For travel from 9 January 2026 to 02 April 2026 & 25 October 2026 to 29 December 2026 & 3 January 2027 to 08 January 2027

  • Infants under the age of 4 years – complimentary, including a cot if required.
  • Children under the age of 12 years – EUR 50 per child per night
  • Guests 12 years and over – EUR 150 per guest per night

For travel from 03 April 2026 to 23 April 2026 & 04 October 2026 to 24 October 2026 & 30 December 2025 to 2 January 2027

  • Infants under the age of 4 years – complimentary, including a cot if required.
  • Children under the age of 12 years – EUR 50 per child per night
  • Guests 12 years and over – EUR 150 per guest per night

For travel from 24 April 2026 to 21 May 2026 & 20 September 2026 to 03 October 2026 • Infants under the age of 4 years – complimentary, including a cot if required.

  • Children under the age of 12 years – EUR 100 per child per night
  • Guests 12 years and over – EUR 250 per guest per night

For travel from 19 June 2026 to 29 August 2026

  • Infants under the age of 4 years – complimentary, including a cot if required.
  • Children under the age of 12 years – EUR 150 per child per night
  • Guests 12 years and over – EUR 350 per guest per night

Arrival and departure

Check-in Time
15:00 hours/3:00 pm. Early check-in from 10:00 hours/10:00 am is subject to the resort’s availability on the day of arrival and additional fee. For guaranteed early access, a fee equal to 50% of the room rate is applicable from 10:00 hours/10:00 am, and a full night’s rate is required for arrivals prior to this time.

Check-out Time
12:00 hours/noon. Late check-out inquiries are subject to resort’s availability. For guests requiring a later check-out, a fee equal to 50% of the room rate is applicable up to 18:00 hours/6:00pm and a full night’s rate is required after this time.

Passport and Visa Requirements
Full legal names of all guests and children's ages must be provided at time of booking. A valid passport (with minimum six months validity) and proof of citizenship is required to travel to and from Montenegro.

Traveling to Montenegro, other than from current exempted countries, requires a visa. Please contact the Embassy of Montenegro for more details. Failure to provide the air carrier or government officials with necessary documents and valid passport will lead to denial of flight boarding.

Modifications and cancellations

To modify or cancel an existing booking, please click here, or contact Customer Service on +382 31 691 000.

Other information

Group Bookings
A maximum of four rooms may be booked through the website. Please ensure you provide full names for each room, otherwise the duplicate name reservation may be cancelled. Please email reservations@oneandonlyportonovi.com for reservations of five rooms or more.

Group bookings are subject to specific terms and conditions, including applicable rates, validity periods, cancellation policies, and other related conditions, which will be provided together with the respective offer, based on the nature of the group request.

Smoking
Smoking is not permitted in any indoor areas and is allowed only on open terraces and in exterior spaces.

Rate Changes
Please be advised that service charges, fees and taxes are subject to change at any time without prior notice and One&Only Portonovi reserves the right to introduce these in accordance with law. The prevailing tax rates at the time of stay will be charged, along with the introduction of any new fees or taxes. Rates may also change due to revaluation/devaluation of the Euro.

One&Only Portonovi reserves the right to cancel a stay at a time prior to scheduled arrival. In this event a refund will be issued of all accommodation pre-payments.

Pet Policy
Pets are not permitted in indoor public areas, including restaurants, spa, and pool zones (cabanas and daybeds). Pets are allowed in designated outdoor areas and must be kept on a leash or in a crate at all times. Only certified service dogs are exempt from these restrictions. A supplement of EUR 55 per dog per night applies year-round. Dogs up to 12kg are welcome.